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Webhook Manager Section 06

Testing & Reactivating Webhooks

Test sends a small JSON payload to a callback URL to confirm it receives events. Reactivate re-posts a Failed or Deleted subscription to ServiceM8 so it starts receiving events again.

Test POSTs a JSON payload to the callback URL: {"message":"This is a test webhook","timestamp":"YYYY-MM-DD HH:MM:SS"}. Use it to confirm an endpoint is actually receiving events — even when a status check shows ✗.

Reactivate re-posts the same event, callback URL and unique ID to ServiceM8, then confirms the subscription now appears as active. It is the way to bring a Failed or Deleted webhook back to life after you have fixed the endpoint.

In the Failed group, clicking a row opens the modal. The modal's main button is Reactivate, so you can fix the callback URL first and then reactivate without leaving the screen.

  • Active webhook — actions are Edit, Test and Delete. Clicking a row opens the same modal as Edit.
  • Failed webhook — actions are Reactivate and Test. Clicking a row opens the modal, where the main button is Reactivate.
  • Deleted webhook — actions are Reactivate and Test. No modal, and no status check runs.

Screenshot coming soon: Failed modal with Reactivate as the main button

Screenshot coming soon: Test success alert

testreactivatefaileddeleted

Need help?

Contact Get In The Cloud DevOps for help using Webhook Manager.

Still need a hand?

Our team can help you activate and use Webhook Manager in your ServiceM8 account.