User Guide

Everything you need to run Webhook Manager.

Open Webhook Manager from the ServiceM8 menu, see every webhook subscription in one list, and create, edit, test, reactivate or delete them. Status checks show which callback URLs are reachable, and Failed webhooks can be fixed and reactivated in place.

Getting Started

What Webhook Manager is, how it opens from the ServiceM8 menu, and the Active and Deleted subscription lists.

Installation & Activation

Install the Webhook Manager add-on, approve the OAuth connection, and open it from the ServiceM8 menu.

Permissions & Data Access

What Webhook Manager can access — managing ServiceM8 webhook subscriptions — and what it does not store.

Creating & Editing Webhooks

Use the Create/Edit modal to pick an event, set the callback URL and unique ID, with duplicate protection and reachability checks.

Status & Reachability Checks

How status checks work — OPTIONS with an 8-second timeout, what ✓ and ✗ mean, and when checks run.

Testing & Reactivating Webhooks

Send a test POST payload, reactivate Failed and Deleted webhooks, and understand the Failed modal's Reactivate button.

Troubleshooting & FAQ

Fixes for status ✗ with events still arriving, Failed webhooks, duplicate registration, Reactivate errors, and missing Delete.

Privacy, Support & Release Notes

What data Webhook Manager stores (none of its own), where support comes from, and version notes.

Need a hand with Webhook Manager?

Our team can help you activate, configure and use Webhook Manager in your ServiceM8 account.

Get Support View Add-on Details