Troubleshooting & FAQ

Calendar Invite does not appear on the job.

• Cause: the add-on is not installed or not active for your account.
• Fix: confirm Calendar Invite is installed and active. Refresh ServiceM8 and open the job again.

No upcoming bookings are listed.

• Cause: only future visits (or visits still in progress) are shown. Past-only jobs have nothing to select.
• Fix: open a job that has at least one upcoming or in-progress booking.

Error about permissions or insufficient scope.

• Cause: the OAuth connection does not include a scope the add-on needs (often after an update).
• Fix: reactivate Calendar Invite from the Add-ons screen and approve all requested permissions.

The email will not send.

• Cause: the .ics file has not been created yet, or the email is missing a subject, message or valid To address.
• Fix: create the calendar file first, then enter a subject and message and a valid To address before clicking Send.

The wrong name appears in an email template.

• Cause: templates use the Job contact's first name when available, not billing or property contacts.
• Fix: check which contact is set as the Job contact on the job card.

Staff CC or templates are empty when the screen first opens.

• Cause: the job loads first; the full staff list and templates fill in a moment after the screen opens.
• Fix: wait a moment for the staff directory and templates to load in the background.

Two staff on one time slot show as a single line.

• Cause: this is expected behaviour. Same start and end times are grouped into one visit with combined staff names.
• Fix: no fix needed — the combined visit is correct for the calendar event and email.

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Need help?

Contact Get In The Cloud DevOps for help using Calendar Invite.